If you are facing any issue with the item that you order with us, here is some easy and flexible but Frequently Asked Questions for your reference;
We really hope that you’re happy with your purchase every time! If there is any manufacturer fault or any color or size mismatches, we’ll be happy to refund or exchange a product provided that it is in fully as it is condition as delivered.
We have a 3 days easy return policy for most items, however specific return periods may apply for certain types of items, while certain items are not returnable unless there is a problem with their quality. Unfortunately, unless they are faulty or not as described, we’re unable to offer a refund or exchange on the following item categories:
- Discounted Items
- Lingerie’s / Inner ware
- Gift Cards or Voucher
- Consumables Items
- Clearance Deals
- Items on Sale
- Cosmetics items [if the seal is open/broken]
- Perfumes [if the seal is open/broken]
Returns should be made within 7 working days of receiving the items in original, undamaged packaging. In most cases original and undamaged packaging refers to the manufacturer’s packaging that the product was delivered to you in. An item being returned should also be returned with any accessories, manuals and items that may have been bundled with the item.
If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount. Refund will be added to your Www.redrozcreation.com account as Store Credit/Equivalent Plus Points or in cash/bKash.